Privacy Policy

This Privacy Policy was last modified on the last updated date above and may be updated at any time to reflect changes in legislation and our data protection practices. You can always find the most recent version on our Site. If we make substantial changes, we will try to provide at least a 30-day notice prior to any changes taking effect. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Services.

The Privacy Policy only covers data processing carried out by us. The Privacy Policy does not address, and we are not responsible for, the privacy practices of any other parties.

We process your personal information in accordance with applicable U.S. and EU privacy laws, including the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act ("CCPA/CPRA"), and the Regulation (EU) 2016/679 (the "GDPR").

We do not knowingly collect or ask for information from people under the age of 18. If you are such a person, please do not use our Services or send us your information. We delete information that we learn is collected from a person under the age of 18 without verified parental consent.

Contact: support@soludoo.com — Spoken Empathy Systems, Inc., Mailbox nr. #5133, 1401 Pennsylvania Ave. Unit 105, Wilmington, DE 19806, US. EU Representative: [TBC].

User Content

We may collect and process information, files, documents, or workflows that you upload to or generate within the Services ("User Content"), which may include personal data if you or your organization chooses to include such information. We process User Content data solely to provide, maintain and improve the Services, in accordance with our Terms of Service and this Privacy Policy.

Credit and Payment Metadata

Information about your purchases, credits usage, subscription status, billing details, and transaction metadata processed by our payment processors.

Information from Third-Party Providers

When you connect the Services to third-party platforms such as Slack, Notion, Google Drive, or other productivity and communication tools (collectively, "Third-Party Integrations"), we may access and process certain data from those platforms. The specific categories of data accessed depend on the scope of permissions you grant when authorizing the integration. You are solely responsible for reviewing and managing these permissions. We process data obtained through Third-Party Integrations solely to provide, maintain, and improve the Services in accordance with this Privacy Policy.

When you sign up for the Services using a third-party login provider (such as Google), we collect basic account information made available by that provider, including your name, email address, and profile picture. This information is used to create and manage your account.

Communication Information

We may also collect other information that you provide through your interactions with us, for example, if you request information about our Services, interact with our sales team or contact customer support, complete a survey, provide feedback, register for an event or participate in marketing activities. We may keep a record of your communications with us and other information you share during these communications.

Technical Information

We and/or our authorised external service providers may automatically collect technical data when you visit or interact with our Services. Technical data may include the URL of the website you visited before using our Service, the time and date of user visits, surfing habits, IP address, the browser name, the type of computer or device accessing our Services, time spent on the Site and other similar technical information.

Data Retention

We retain personal and business information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we will securely delete or anonymize it where reasonably possible.

Your Rights

Depending on your location and applicable laws, you may have the right to access, update, correct, or request deletion of your personal information. You may also have the right to object to certain processing activities or request a copy of the information we hold about you.

Third-Party Services

Soludoo may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or policies of these third parties, and we encourage users to review their privacy policies separately.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us through the contact information available on the Soludoo website.

By using Soludoo, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.